Made to order and processing times
Most of my items are made to order, so please allow 7-12 days for me to make the item before I can ship it out to you. I understand that this can be a bit of a wait, however I am a one-woman team!
Orders are processed between within 2-4 working days if products are in stock. If the product is made to order it may take 2 weeks before your order is shipped. During holidays and peak times such as Christmas this may take a little longer.
Delivery Times
NZ orders are shipped with overnight postage which has a target of the next working day, however this is a guide only and may take longer. Rural addresses can take up to 4 working days.
Orders shipped overseas will take between 10- 30+ working days depending on the postage fee selected at checkout, and taking into account unforeseen delays and circumstances. Please be aware that I have no control over postal delays.
Pick up orders
If you live locally in Auckland you are welcome to pick up your order. Please message me directly to arrange a time and if you have paid for postage I can refund this to you upon pickup.
Returns, Exchanges
I do not accept returns or exchanges on my items. However, if there is an issue with your item please contact me and I will do my best to help.
Lost or stolen packages
Please be aware that I am not personally responsible for any lost, stolen, or damaged packages. If a package is lost or damaged I will do everything I can to help, including chasing this up with the post.
Please make sure to enter correct shipping address to minimize the risk of the mailing service losing your package. I am not responsible for customers putting in the wrong address and a wrong address can also result in a package being lost.
Please also remember to track your packages to minimize risk of them being returned to me due to not being able to be delivered, or to see if they need to be collected from a collection point or depot. By purchasing from my shop you are agreeing to these terms.
Unclaimed Packages
If your package is unclaimed after unsuccessful delivery attempts and you fail to collect it from a Post Shop or depot and is returned to sender (me), you may be eligible for a refund of your purchased items. But only the purchased item. Postage is NOT eligible to be refunded.
FAQ’s
What are your earrings made out of?
I make my earrings and keychains primarily out of polymer clay. I also may use resin and beads in my pieces.
What are your earring hooks made out of?
I use surgical steel earring hooks and studs which are hypoallergenic.
How should I care for my earrings?
All of my pieces are handmade. All handmade items and art can be delicate, so please do not handle them roughly or use excess pressure. Do not wear them in bed or in the shower. Do not leave them wet or in moisture. This will make sure your pieces last as long as they can.
To prevent scratches on your pieces store them in a dry place away from sharp or pointy objects. Please also keep in mind that due to their handmade nature, each pair will differ from the photo shown and may have small imperfections. Colours of the earrings will be slightly different from the photos due to the nature of computer screens.
Do you take custom orders?
I am currently not taking custom orders.